5.2 Return Policy

Last updated: July 2, 2026

At Halstead New York, we do everything we can to keep our customers satisfied. Even so, there may be times when you wish to return a product. Below we clearly explain our return policy. We're always happy to think along with you — if in doubt, please contact us first at info@halsteadnewyork.com.

1. How we work

Halstead New York operates on a direct-from-supplier model. To reduce waste and lower our carbon footprint, we do not keep large amounts of our own inventory: items that are not in stock are shipped directly from our supplier (located in China). This means that returns must also be sent to our supplier's return address in China.

2. Timeframe and registration

•      You may register a return within 14 days of receiving the item, via info@halsteadnewyork.com.

•      You may only register a return after you have physically received the item.

•      Always include your order number and a valid reason for the return when you register it.

•      Once approved, we will provide you with our supplier's return address.

3. Conditions

•      A valid reason for the return is always required.

•      Items must be unused, unwashed, undamaged, and in their original condition, with all labels and tags still attached.

•      Trying on is allowed; wearing is not.

•      Sale (discounted) items cannot be returned without a valid reason.

•      Deliberately ordering multiple sizes with the intention of returning (part of) the order is not permitted.

•      Certain items are excluded from returns for hygiene reasons (such as underwear, swimwear, and jewelry), unless unopened and unused.

4. Return costs and process

•      Return shipping costs are entirely the customer's responsibility, including international shipping and any customs charges.

•      The item must be returned to our supplier's return address in China.

•      The customer is responsible for shipping, the associated costs, and tracking the return shipment.

•      We always recommend using a shipping method with track & trace; without proof of shipment, we cannot process a return.

5. Customer-friendly interim solution

Because international returns can be expensive and time-consuming, we are happy to look at a suitable interim solution together with you (for example, a partial refund or discount), which we will agree upon by email in mutual consultation. Please always contact us first at info@halsteadnewyork.com before sending anything back.

6. Defective, incorrect, or damaged item

If something is wrong with your order — for example, the size, the fit, or the quality — please email us within 14 days of receipt, including clear photos and a description of the problem. Without photos and a description, we cannot process your complaint, and there is no right to a return or refund. With this information, we will find a suitable solution as quickly as possible.

7. Refunds

A refund can only be issued after the item has been received and approved at the return address in China. Once approved, we will refund the purchase amount within 14 days via the original payment method. Original shipping costs are not refunded.

8. Cancellations

It is not permitted to cancel an order after it has been placed and taken into processing. No refund or chargeback may be opened before the item has actually arrived and been received. If you have a question or problem with your order, please contact us first at info@halsteadnewyork.com instead of directly initiating a chargeback or refund.

9. Liability

•      We are not responsible for lost packages if the tracking indicates that the item was delivered to the address provided by the customer.

•      An incorrectly provided address is the customer's responsibility.

•      Errors in the address must be reported within 24 hours of ordering via info@halsteadnewyork.com.