5.3 Terms and Conditions

Last updated: July 2, 2026

These terms and conditions apply to all purchases made through the website of Halstead New York, located at Kanaalstraat 229bs, 3531CJ, Utrecht, the Netherlands, reachable at info@halsteadnewyork.com.

1. Applicability

By placing an order, you agree to these terms and conditions, our return policy, shipping policy, payment policy, privacy policy, and cookie policy.

2. Product information

We make every effort to describe products correctly and provide up-to-date information. Colors may vary slightly from screen to screen. Typographical or pricing errors and inaccuracies may occur; no rights can be derived from these.

3. Ordering and payment

Orders are only processed after receipt of full payment. The available payment methods ([Payment providers]) may vary by country. Customers are responsible for checking which payment methods are available for their location.

4. Processing and delivery

•      Processing time (dispatch): 1 to 3 business days.

•      Shipping time after processing: 1 to 7 business days, depending on location.

•      Shipping takes place directly from our supplier in China; customs charges may apply.

•      The stated timeframes are indicative; delays due to high demand, holidays, or customs procedures do not entitle you to cancellation or a refund.

5. Returns and cancellations

See our separate return policy for all conditions. Cancellation after placing an order is not possible, and a refund or chargeback cannot be opened before the item has been received.

6. Liability

We are not responsible for loss or damage during shipping if the tracking indicates that the package was delivered to the address provided. In all cases, our liability is limited to a maximum of the purchase amount of the item in question. Always check your address details carefully.

7. Intellectual property

All content on the website (text, photos, logos, design) is the property of Halstead New York and may not be used without prior written permission.

8. Complaints procedure

Complaints can be submitted in writing via info@halsteadnewyork.com. We aim to respond within 5 business days. For complaints about size or quality, always include clear photos and a description.

9. Governing law

These terms and conditions are governed by Dutch law. Disputes will be submitted to the competent court in the district where Halstead New York is established, unless mandatory law provides otherwise.